Real Estate Professionals' Frequently Asked Questions

What is the Difference Between Home Insurance and a Home Warranty?

Home insurance and home warranties are both designed to help when you experience a loss or damage to your home and/or your belongings.

• Home warranty: A home warranty plan covers repairs and replacements on systems and appliances within your home that fail due to normal wear and tear. The covered items must be in proper working order before the contract is entered into with the home warranty company.
• Home insurance: A home insurance policy covers the structure of your home, your personal belongings, and other structures on your property if damage or loss is caused by a covered peril such as fire, hurricanes, wind damage and others.

What Makes HWA Different from Other Home Warranty Companies?

Since 1996, HWA has been dedicated to helping homeowners save money on everyday household breakdowns, and to helping real estate professionals grow their businesses by better serving their clients. We offer homeowners a simple, affordable, reliable option to get expert service for household issues, and we strive to be true partners to all our customers.

• We offer upfront information on all our warranty terms and service policies.
• We're proud to offer a full 13 months of coverage – something our competitors can't match.
• Dependable service from a national network of independent qualified service technicians*
• Dedicated concierge team for emergency claims management

Are the Service Technicians Licensed?

Yes! Claims are serviced by a prescreened, highly qualified and fully vetted network of providers.

How Can I Know if an Item is Covered?

Our contracts are designed to be read easily. Each is organized into major categories such as ductwork, plumbing, water heater, etc. This can also helps homeowners troubleshoot problems before calling to file a claim. Of course our dedicated customer service team is always happy to help with questions and clarification!

How Are Claims Filed?

Claims can be filed 24/7/365 directly on our website, or by contacting our customer service team by phone. Our Customer Service Representatives have instant access to our database of service providers and will get the claims process started immediately.

What if the Appliances and Systems are Old?

HWA covers older and newer homes. There are no age restrictions on appliances or equipment. The covered appliance or system simply has to be in proper working order on the effective date of the contract.**

What is Premium Coverage?

Premium Coverage is an optional coverage for parts and equipment that aren't covered by typical home warranty contracts. For example, dishwasher racks, baskets, rollers and door seals are not typically covered by a standard home warranty, but if you have premium coverage they are. There are over 30 items covered in HWA's Premium Coverage. Explore our costs and coverage for details.

Do You Cover Pools and Spas?

Yes, we do. We even have coverage for second refrigerators, wet bars, stand alone freezers and more. Explore our costs and coverage for more information.

What is GreenPlus?

HWA introduced the first-in-the-industry green home warranty option in 2008. With GreenPlus optional coverage in place, certain covered events may result in appliances being replaced with ENERGY STAR-certified models, which are among the most energy efficient appliances available.

What Appliances are Covered in GreenPlus?

Currently, dishwashers, refrigerators, washing machines, water heaters and furnaces are eligible for ENERGY STAR-certified replacements under the GreenPlus program. Always refer to your contract for the latest details.

*HWA is not a contractor but engages independent qualified service technicians to service homes.
**Not applicable to Premier and Premier Plus plans.